Ford SMAX Owners Club FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

SMAXOC Website & Forum Rules

The SMAX Owners Club (subsequently referred to as SMAXOC) forum has grown tremendously over the past years and we thank all of you for being a part of this growing community for everyone's benefit. This website and forum is offered only as a ‘conduit’ service for the means of third parties to communicate, there can be no liability for any content, text or image based. Disclaimer: and its subsidiaries are not official Ford sites and are not affiliated to Ford (FoMoCo) in anyway. All information on this site is provided on a 'Personal Copy for Private Use' basis. © 2006 – 2018 Ford SMAX Owners Club. All rights reserved.

In order to keep the forum running well, and to prevent problems, please follow these simple rules for the forum. If you have any questions or problems, please feel free to contact one of the Staff Members –


Your use of this Website and all associated services including social media is subject to the following Terms & Conditions of Use, which you are deemed to accept by using the Website. If you are not prepared to comply with these terms you must leave the website immediately.


Use of website: To comply with the Data Protection Act 1998 and potential/forthcoming changes to EU Law (PECR), by using the SMAXOC website you give express consent for the SMAXOC website to use cookies which may collect and store any data about our website’s users, either Guests, Registered Users or Members. If you are unhappy with this or do not give your consent then please do not use the SMAXOC website.

Members: Cookies are required for simple security reasons to verify the Member and give them the access they have paid for. We also use cookies to monitor how our Members access the site so we can improve it and make it more relevant for our Membership. You will never be marketed to without your consent and we do not sell our lists to third parties.

Registered users: Cookies are required for simple security reasons to verify the Registered User and give them the correct level of access. We also use cookies to monitor how our all our users access the site so we can improve it and make it more relevant. You will never be marketed to without your consent and we do not sell our lists to third parties.

Guests: Cookies are required for simple security reasons to verify the Guest User and give them the correct level of access. We also use cookies to monitor how our all our users access the site so we can improve it and make it more relevant. We may use Guest data for marketing purposes.

General Rules

• All posts, messages and communication are entered into at your own risk. SMAXOC, its representatives or affiliates cannot be liable for any content, discussion, sale, advert or image on this website by a 3rd party.

• Make sure you follow our rules and review them regularly. If you don't, you may be subject to a range of other actions, including suspension of your account.

• While debating and discussion is fine, we will not tolerate rudeness, profanity (or attempts to bypass profanity filters), insulting posts, personal attacks or purposeless inflammatory posts. It is up to the staff to take a view on the tone of each post on a case by case basis. Our decision is final in these matters.

• Please refrain from posting meaningless threads, one word (or short) nonsense posts, or the such. Multiple or repeated posting in order to increase your post count is not allowed.

• Please do not post pre-formatted text. If a user continues to do this after a warning their account maybe restricted or suspended.

• Unauthorised Advertising, spamming and trolling is not allowed. This includes using the forum, email, visitor messages, blog comments, picture comments and private message systems to spam other members. Advertising is allowed in the advertising section subject to staff approval, we take no responsibility for any transactions entered into in this section.

• Please wait a reasonable amount of time before bumping posts. For general 'problem' questions this should be a minimum of 72 hours. For specific troubleshooting issues, use 48 hours as a guideline.

• We also do not allow posts or links to sites that are libelous, discriminate against disability, gender, religion, sexual orientation, race, or contravene the law in England and Wales. The SMAXOC team shall be the sole arbitrator of what does and what does not violate community standards.

• Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.

• Each member is allowed one login account. Registering with multiple accounts is not allowed.

• We reserve the right to remove offensive posts without notice.

• All posts should be made in English please. If you need make a non-English post on these forums, please also post an accurate English Translation of your post via

• Posts about Ford Motor Company policy and Ford licensee company policy maybe subject to editing or moderation due to issues of copyright and liable Law. Legitimate trading standards issues are welcomed. It is up to the staff to take a view on the tone of each post on a case by case basis. Our decision is final in these matters.

• Posts discussing moderator actions maybe deleted on a case by case basis, however we welcome open fair debate and aim to be as transparent in our actions as possible, this is a members club.

• While these rules cover most common situations, they cannot anticipate everything. Consequently we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.

• You cannot post any affiliate or referral links, or post anything asking for a referral. Such posts will be subject to removal.

• You cannot post advertisements or notices for contests.

• Do not post your VIN number, Registration Number, or ANY personal details. These will be amended by moderators for security where appropriate.

• We also reserve the right to ban anyone who violates the forum rules, as access to our support forums are a privilege and not a right.

• We reserve the right to suspend access at any time to the SMAXOC forum without notice, either using mobile devices on our mobile layer or by other html browsers. Keep in touch using our twitter account @smaxownersclub


The copyright in all material on this board, written or visual, as posted by any user, member or associate is transferred to and retained by SMAXOC by the act of posting. All users are required to agree to this by their use of the website in any manner even if it is passive.

No content, graphic, picture, how-to, forum entry, post, item, file or element, written or visual, maybe reproduced in any manner, analogue or digital, from this board without written consent from the administrators.

By posting you acknowledge that you are free to post this information without legal restriction in your country of residence. By posting any material you acknowledge and agree to the transfer of all rights of copyright to your post to the club without recourse or remit. All users of this board agree to the terms and conditions just by virtue of its use, this includes loading the url by error. These terms of engagement and website and forum rules are subject to change without notice.

Advertising Services and Solicitation

We do not allow people to post threads or to send private messages or emails to users here that advertise or solicit any products, services, funds or donations. Explicit advertising and soliciting in signatures is also prohibited.

Advertising is allowed in the appropriate section with staff permission – see Classifieds Rules section below. We take no responsibility for sales in this section, they are a private transaction between two entities and are at the members own risk.

Links in signatures must follow these guidelines: Please DO NOT

• Link to a commercial product/service.

• Include promotional text for a commercial product or service.

• A link and promotional text for any site.

• Duplicate links to the same URL in a signature are not allowed.

• All signatures must be made in English unless otherwise approved by the Staff.

Please check any third party scripts that you use in your signature - if in doubt, don't use anything or ask a member of staff first as this may constitute a security breach and will be deleted without discussion.

Classified Section

Advertising is allowed in this appropriate section only with staff permission. We take no responsibility for sales in this section what so ever, they are a private transaction between two entities and are at the members own risk.

As a seller, you are responsible for reviewing, understanding and complying with all SMAXOC selling policies and rules, as well as all applicable laws and regulations regarding distance selling. We recommend that you learn about these selling policies before you list an item on SMAXOC as we cannot be liable for any disputes. We expect our selling policies to be updated often to address emerging issues, so it is important to check these regularly for changes.

• 1. You may only use the SMAXOC Classified Section if you are a "full member" of SMAXOC and abide by the website and club rules fully. You must be over the age of 18 and be legally able to form legally binding contracts in Law under the jurisdiction that this website operates under.

• 2. All items for sale must state an asking or a reasonable guide price by the seller.

• 3. You as the Seller are solely liable for your listing. The Seller takes full responsibility for the listing in the Classified section under as defined by law in England and Wales and where relevant as a signatory to conventions agreed under EU Law. This site, its representatives and affiliates take no responsibility what so ever for sales in this section, they are a private transaction between two entities and are at the members own risk. SMAXOC only provides the means to communicate.

• 4. All items for sale can be removed without notice, or reason, by the administrators and moderators of SMAXOC.

• 5. The Seller will not: breach any laws, sell any counterfeit items or otherwise infringe the copyright, trademark or other rights of third parties.

• 6. The Seller will not list any of the following prohibited items: Adult or Explicit Entertainment, Drugs and drug paraphernalia, Embargoed goods, Firearms, ammunition, replicas and militaria, Government identification, licences and uniforms, Government, transit and postal-related items, Hazardous materials, Items encouraging illegal activity, Lock-picking devices, Mailing lists and personal information, Medicine and healthcare products policy, Offensive material, Police-related items, Prescription drugs, Prohibited services, Stolen property, Weapons and knives, Alcohol, Animals and wildlife products, Artefacts, antiques, cultural items and grave-related items, British titles, Catalogue sales, Charity or fundraising listings, Cosmetics, Counterfeit currency and stamps, Credit cards, Digitally delivered goods, Contracts, Food, Franking machines, Human parts and remains, Plants and seeds, Property or Deeds, Recalled items, Slot machines, Stocks, bonds, securities and related certificates, Tobacco, Unlocking software, Products Enabling duplication of copy protected material. It is the Sellers responsibility to check and comply with these categories.

• 7. The Seller must check with a member of SMAXOC Staff by PM before listing the following items: Aeroplane, Train, Coach, Bus or Ferry tickets, Event Tickets, Manufacturers' Vouchers, or Promotional items.

• 8. The Seller must not: fail to deliver payment for items purchased by you, unless: a clear typographical error is made, or you cannot authenticate the seller's identity; fail to deliver items purchased from you, unless the buyer fails to meet the posted terms, or you cannot authenticate the buyer's identity. All sellers are advised to retain proof of delivery; manipulate the price of any item or interfere with other user's listings; post false, inaccurate, misleading, defamatory, or libelous content (including personal information).

• 9. All SMAXOC Users, including any user wanting to be a Seller, agree that by using the site (on any level) not to: distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes; distribute viruses or any other technologies that may harm the interests or property the SMAXOC site or its users; may not copy, modify, or distribute rights or content from our sites, services or tools or SMAXOC’s copyrights and trademarks; harvest or otherwise collect information about users, including email addresses, without their consent and written consent from SMAXOC Administrators.

• 10. The administrators and moderators of SMAXOC give notice that we may remove or change the Terms of the Classifieds Service without notice.

Avatars & User Names

• Avatars and User Names that may be confused with official staff Avatars or User Names, or existing members Avatars or User Names are not allowed. No User Names or Avatars are allowed that are of a sexual, insulting, libelous or offensive nature. The Staff will take a view on a case by case basis and their decision is final. If you are asked to change your Avatar or User Name, you must comply with immediate effect or face a ban and/or closure of account with no refund.

Third-Party Disputes

We will not mediate in third-party disputes, this includes anything sold in the advertising, or any other section.


Although the administrators and moderators of the SMAXOC Community Forum will attempt to keep all objectionable messages off this forum, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of SMAXOC Community Forum, nor any designated agent will be held responsible for the content of any message.

By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violative of any laws of England and Wales.

The owners of SMAXOC Community Forum reserve the right to remove, edit, move or close any thread for any reason.

Staff Disputes

Any disputes with the staff of the SMAXOC Community Forums will be handled in private through the Private Message System. In exceptional cases an "Extraordinary Meeting" will be called at a location convenient to the Staff members and at least two members of SMAXOC Staff will be present with minutes being taken. The member will be given a maximum of 10 minutes to make their case, any further submissions from other members and Staff will be allowed, and an adjudication will be made by the SMAXOC Staff members present. The SMAXOC Staff decision is final.

Members of the Press

Members of the Press are allowed to join the club, but must make themselves known to the staff by email or personal message when they do so within 24 hours of accepting membership. Failure to do this may result in a life ban. Members of the Press may not comment on or reproduce any element, text, graphic, post or attachment on, in or of the site without prior written approval from the staff. We will pursue (if necessary) under English Law any person who is in breach of copyright or privacy on this site.


You should never give out your SMAXOC log in and password to anyone, and you should not disclose server logins and/or passwords to anyone except with the staff by PM. We can not take responsibility if you disclose this information to anyone else.

It is against our rules to try and access, 'hack', reverse engineer, gain access to our servers, join with the intent to try to 'spam' the site, act using DOS attacks or any other form of 'attack', this forum or its members, or to access any unauthorised areas or even attempt to. If evidence of this is found the user will be instantly banned and reported to the authorities.


We will take all reasonable care of your personal data as defined by law in England and Wales and where relevant as a signatory to conventions agreed under EU Law.

GDPR compliance schedule

We are in the process of putting measures in place to comply with the GDPR guidelines set out by the Information Commissioners Office including the '12 steps to compliance' document. By using this website the user explicitly gives consent to the SMAXOC administration team and its contractors to record, process and manage such data as is necessary for the functioning of this website and any related activities. This is the lawful basis for any activity described in this document by SMAXOC in relation to the data recorded, processed, managed and held. Under DPA (and future GDPR) legislation we acknowledge the right of the individual to request via a FOI request (and subsequently GDPR) such data as is held on the individual by email to allowing 40 days for disclosure as defined in the legislation.


We reserve the right to update and modify these rules as the needs of the community dictate to ensure the smooth operation of this community. This is a living document and it will be updated with further information regarding GDPR and other matters as required. This site, its managers, representatives, contractors and owners are also covered by the following Terms and Conditions: By using this website you agree to be bound by them. E&OE 04.2018

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